We are process-centric; our organizational focus is on how we do things and lessons learned rather than just results; the customer is always at the center of what we do.
Tool-based copyediting: A boon or a bane?
A copyeditor acts as a bridge connecting three segments of any published material: the author, the publisher, and the reader. Copyediting is the one area in the content value chain that cannot be fully automated and requires a highly skilled workforce ... more
Offshoring: Striking the right balance
Offshoring in the publishing industry has grown over the last couple of decades and has matured during this period. While most publishers and content service firms have fine-tuned and customized this model to suit their requirements, there are some areas that they can focus on to get the best out of their offshore vendors ... more
From cost arbitrage to value arbitrage
There has been a lot of progress in the publishing industry over the last couple of decades. The ever-increasing role of technology has brought newer dimensions to the industry. Along with these changes, the outsourcing model in the industry has also undergone immense change. There are content service companies emerging in newer geographies. Although cost is a significant factor that drives offshoring, the companies need to continue working on delivering more value and increasing the significance of "Value Add" as a driver ... more
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